Delivery & Returns

We charge a flat rate of £5.95 per order and free delivery for orders over £95 (mainland UK only, excluding furniture and Everhot Stoves). We aim to despatch in stock items within 5-10 working days from receipt of payment unless its a pre-order or handmade bespoke item, in which case we will give you an approximate time line. 

Please be aware that most of the companies we work with are small developing businesses constantly striving to keep up with demand. We will always try to keep you informed should there be a slight delay with your purchase. 

Goods that are received damaged will be refunded or exchanged.  All we ask is that you email us a photograph within 48 hours so that we can see the damage and if necessary can follow it up with our courier. 

We very much hope that you are happy with your item but if for any reason you are not, you may return it to us within 14 days of receipt. Please note, the item must be returned to us in the condition that it was sent to you, unused and in the original packaging. We cannot accept responsibility for damage or loss of your parcel on its return to us so we recommend recorded or special delivery.  We do not cover the cost of returns.